As a stylist this is where each service begins. It’s not just about a hello and moving on , it’s not a chance to get caught up on gossip or the daily news. This beginning is your key to success behind the chair. I’m going to dive a bit deeper into the importance of the consultation and I hope it brings you much success.
Clients want to be heard , not rushed. This is an opportunity for you as a stylist to learn their hair desires. As a stylist our outcomes will always be better with with the more knowledge we gain.
Making eye contact is key, not talking thru a mirror. It drives me nuts when I hear stylists saying so what are we doing today and moving on.
As the experts we are, as stylists who want to engage while showcasing professionalism there are many better ways of getting the right information.
Are we looking for a big change or refreshing what we already have??
What kind of time do you dedicate to getting ready in the morning. Specifically for your hair?
Biggest hair challenge smooth, volume , curl ?????
This is a great time to pull out the who, what, where, when, how, and why.
Once the info is gathered you can guide the client thru what steps you are going to preform. Price and discussing all options of treatments, add on gloss services, along with next appointment service options to deal with any challenges that came up.
Please see some express services below that I’m a huge fan of.
All neck clean ups and bang trims $0
( This has brought me so many new clients. By giving this service complimentary it shows I care that my clients are always looking their best. It sets me apart from others).
Kerasilk revitalize scalp exfoliant $35+
Treatments ( scalp massage and hot towel service ) $25+
Color refresh at backbar ( I love the Goldwell color revive conditioners or express color with color additives ) $35+
It’s the little details that are vital little things make big things happen
~John Wooden
Have more questions? Send me an email.